FreshDesk is a powerful Email management software
Freshdesk is a helpdesk software
Some of the features:Â With a robust and intuitive UI, powerful automation, seamless integrations, advanced reporting and lots more, Freshdesk is the right choice for the business.
Ticketing made easy
Prioritize, categorize and assign tickets so you never lose track of them.
- Team Inbox
- Agent Collision Detection
- SLA Management
- Ticket Field Suggester
- Thank You Detector
- Custom Ticket Status
- Scenario Automation
- Canned Responses
Resolve issues together :
Work together as a team to quickly and efficiently solve customer problems.
- Team Huddle
- Shared Ownership
- Linked Tickets
- Parent-child Ticketing
Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
- Phone
- Chat
- Social media
- Website
Manage your field workforce
Manage your end-to-end field service operations from right within Freshdesk
- Service tasks
- Service groups
- Scheduling Dashboard
- Mobile field service
- Customer signature
- Time tracking
Increase your team’s productivity
Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks.
- Ticket dispatch
- Intelligent ticket assignment
- Time-triggered automation
- Event-triggered automation
- Automatic email notification
- Omnirouteâ„¢
Help customers help themselves
Create a self service experience for customers with a knowledge base and forums.
- Chatbot powered by Freddy AI
- Help Widget
- Automatically suggest solutions
- Email to Kbase
- Feedback mechanism
- Solution article analytics
- Forum moderation
- Link forum topic to ticket
Measure and improve efficiency
Identify problems, plan based on metrics and improve helpdesk performance.
- Curated reports
- Customer satisfaction ratings
- Dashboards
- Custom reports
- Schedule reports
- Widget customization
Complete customization capabilities
Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.
- Portal customization
- Customize agent roles
- Custom ticket forms
- Custom URL
- Custom Apps
- Customer Segments
State-of-the-art data security
Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
- Custom SSL certificates
- IP and Network restrictions
- Identity & access management
Click above link, Visit the site Explore more and download FreshDesk and Enjoy! its free trial version.
| About FreshDesk | |
|---|---|
| About | Description |
| Registration | Required |
| Type of Program | Email Management / Mail Client |
| Available in | English languages |
| Owner | Girish Mathrubootham (Founder and CEO) Shan Krishnasamy (Co-founder and CTO) |
| Created by |  FreshDesk Team |
| URL | https://freshdesk.com/ |
| Users | 10,000 happy customers from across the world. |
| Launched | June 10, 2011 |
| Current status | Active |
| Content license | Proprietary, Free and paid versions available |
| Written in | Java, C++ (back-end), JavaScript (UI) |
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