FreshDesk

FreshDesk

FreshDesk is a powerful Email management software
Freshdesk is a helpdesk software

Some of the features: With a robust and intuitive UI, powerful automation, seamless integrations, advanced reporting and lots more, Freshdesk is the right choice for the business.

Ticketing made easy

Prioritize, categorize and assign tickets so you never lose track of them.

  • Team Inbox
  • Agent Collision Detection
  • SLA Management
  • Ticket Field Suggester
  • Thank You Detector
  • Custom Ticket Status
  • Scenario Automation
  • Canned Responses

Resolve issues together :

Work together as a team to quickly and efficiently solve customer problems.

  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Parent-child Ticketing

Support across channels

Unify and manage all support-related communications from multiple channels on a single platform.

  • Email
  • Phone
  • Chat
  • Social media
  • Website
  • WhatsApp

Manage your field workforce

Manage your end-to-end field service operations from right within Freshdesk

  • Service tasks
  • Service groups
  • Scheduling Dashboard
  • Mobile field service
  • Customer signature
  • Time tracking

Increase your team’s productivity

Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks.

  • Ticket dispatch
  • Intelligent ticket assignment
  • Time-triggered automation
  • Event-triggered automation
  • Automatic email notification
  • Omniroute™

Help customers help themselves

Create a self service experience for customers with a knowledge base and forums.

  • Chatbot powered by Freddy AI
  • Help Widget
  • Automatically suggest solutions
  • Email to Kbase
  • Feedback mechanism
  • Solution article analytics
  • Forum moderation
  • Link forum topic to ticket

Measure and improve efficiency

Identify problems, plan based on metrics and improve helpdesk performance.

  • Curated reports
  • Customer satisfaction ratings
  • Dashboards
  • Custom reports
  • Schedule reports
  • Widget customization

Complete customization capabilities

Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours.

  • Portal customization
  • Customize agent roles
  • Custom ticket forms
  • Custom URL
  • Custom Apps
  • Customer Segments

State-of-the-art data security

Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.

  • Custom SSL certificates
  • IP and Network restrictions
  • Identity & access management

Click above link, Visit the site Explore more and download FreshDesk and Enjoy! its free trial version.

About FreshDesk
About Description
RegistrationRequired
Type of ProgramEmail Management / Mail Client
Available inEnglish languages
Owner

Girish Mathrubootham (Founder and CEO)

Shan Krishnasamy (Co-founder and CTO)

Created by FreshDesk Team
URLhttps://freshdesk.com/
Users10,000 happy customers from across the world.
LaunchedJune 10, 2011
Current statusActive
Content licenseProprietary, Free and paid versions available
Written inJava, C++ (back-end), JavaScript (UI)

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